Appliance repair costs open chaos you dare to repair it?

PConline talked about the phenomenon of “small problems and big repairs” after sales of home appliances. I believe that many users have the same feelings as the author. They are deeply puzzled by the “dilemma” in the maintenance of home appliances. You can choose to repair it and you can quickly buy a new appliance. ; choose not to repair it, home appliances can not be used at home is also a pity. Today, home appliance after-sales service has become an important factor restricting industrial upgrading.

Maintenance charges, casual pricing

Reports on complaints about home appliance repairs have been consistently ranked among the top in commodity complaints across the country. According to analysis by the Consumers Association of China on the 27th of last month in the third quarter of 2015, the National Association of Consumers Association accepted complaints, of which 27158 were home electronics. The number of complaints topped the list of commodity complaints, accounting for one-third of the total number of commodity complaints.

Appliance Repair Reports "Top Ranked"

Take the author to repair the washing machine some time ago, when the author's home washing machine can not add water, the master of home repair just changed a new water valve, I received the author more than two hundred yuan. Since then, I went to the Internet to find out, only to know the same price of the inlet pipe is only about 30 yuan, this spread is even so much!

In addition, many netizens also have experience similar to the author. The TV in the A home of the netizen has gone out of order. They came to the maintenance store to describe the problem of the television to the maintenance technicians in the store. The store staff said that the maintenance cost was around 300 yuan. Then, Netizen A, in line with the principle of “comparing the three”, came to another repair shop. After explaining the fault condition of the TV, the shop’s staff said that the RMB 150 can solve the TV problem. Although the netizen finally chose a cheaper shop to repair the TV, he still wondered: "Maintenance is like home appliances, but the charges are so different. The more uneasy.”

The author's comment: Unlike other industry goods or service items, the home appliance repair industry seems to be more interested in “free pricing,” replacing a component with a market price of only tens of yuan. The same process may have multiple The price, and the difference between the maximum charge and the minimum charge is not small, for which many consumers are both shocked and helpless. In the case of chaotic and disorderly charges in the appliance repair industry, in order to maximize the protection of consumer self-interest, I hereby recommend that consumers, appliance repair as far as possible choose a qualified, formal or manufacturer designated appliance repair company.

Why are maintenance fees so confusing?

In fact, there are many reasons for the current confusion in maintenance fees in the home appliance industry, and there are many roles involved. I only talk about maintenance shops, consumers, and industry standards in three major aspects.

Appliance repair charges expensive and chaotic

Repair shop: Some black heart repair shops, in order to be able to earn more high-cost, by the consumer does not have relatively professional knowledge, do not understand the product technology, deliberately exaggerate the seriousness of the problem of large home appliances. In addition, for the replacement of some accessories, repair shop charges are varied, materials, maintenance fees, home fees, etc., what is more, in line with the so-called "hidden rules" of "no minor repairs, minor illnesses overhaul", in the maintenance During the process, the original parts in the home appliances were stolen and sold for further profits.

Consumers: Due to the complex structure of household appliances and the large number of professional knowledge involved, consumers are often in a very passive position because they do not understand technology. They are more likely to be charged by some service shops. Moreover, some consumers' attitudes toward unpaid overcharged charges have also contributed to its development. “If you don’t care about yourself, you will hang high and you will complain about it.”

Industry Standards: There are high fees and chaos in the appliance repair industry, largely due to the lack of transparency in the after-sale maintenance system of home appliances, lack of mandatory binding of the appliance brand and after-sales maintenance, and the concept of the human and material resources used in the maintenance process. It is also relatively abstract and it is difficult to make statistical estimates. At present, home appliance repair organizations are mostly social third parties, and third-party maintenance organizations tend to blur the fees as far as possible when they perform after-sales maintenance services for home appliances.

Maintenance is actually "replacement parts"

The author's comment: In order to eliminate the expensive and chaotic phenomenon of household appliances, to protect the legitimate rights and interests of consumers, in addition to maintaining the conscience of business operators, but also need to introduce a series of industry standards to restrict the business, in addition, the country should also Through legislation, relevant administrative departments are established to standardize business operations.

What are the countermeasures?

Fortunately, with the development of smart home appliances and Internet, some companies are gradually improving the after-sales service of home appliances. For example, the cloud diagnostic function of Zhigaoyun air-conditioning can be like some security software on the computer. Users can scan the air conditioner to understand the operating status of the air conditioner, and automatically convert the fault to the corresponding code feedback after the air conditioner fails. To Zhigao Cloud Service Center. Through the cloud database, employees are quickly assigned to carry out on-site repairs, breaking the previous "home inspection, returning accessories, and then on-site maintenance" process, shorten maintenance time, but also eliminate the "small problems and major maintenance" phenomenon.

Zhigaoyun Air Conditioning

In addition to home appliance brands, some third-party maintenance agencies have begun to focus on home appliance aftermarket services. The easy home appliance called “sea fishing” in the home appliance industry is a closed-loop O2O platform for home appliance services. It is dedicated to improving service experience, operational efficiency, and management costs through intelligent management through mobile Internet.

Easy home appliances

Not only that, easy home appliances on the air conditioners, washing machines and other products have a clear price tag, including home inspection 50 yuan, 100 yuan minor repairs, repair 200 yuan, maintenance fees, including the corresponding replacement parts, no other costs. The purpose of this move is to break the opacity of the maintenance industry system and achieve transparent prices.

The author's comments: Chigo and easy home appliances and other corporate initiatives, is undoubtedly conducive to promoting the development of home appliance market services, but in order to completely improve the current appliance after-sales service links, but also need more companies to participate in.

Appliance repair industry needs improvement

The author concludes that frugality is one of the traditional virtues that have been handed down from generation to generation in China. Due to the phenomenon of “small problems and large repairs” and “small maintenance costs” in the appliance maintenance industry, some consumers are experiencing small household appliances. In the event of a breakdown, they are more interested in buying new home appliances. This is reasonable, but it is undoubtedly a waste. In order to create such a trend in the industry, we need to do more than just find the “back-to-back pans” as quickly as possible, and more importantly, we must join hands with the relevant management departments to create a new industry atmosphere.

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