Samsung TV was exposed to quality defects maintenance fees

Samsung TV was exposed to quality defects The failure of the TV is not news, however, the frequency of failure of the same model is high, and even if the “maintenance course” is circulated on the Internet, it becomes rare. This caught the attention of the Times reporter.

A few days ago, many users reported that "Samsung TV was booting slowly." The reporter learned that slow booting or even not booting is the more common failure of Samsung's LA series TVs. There is even a detailed "maintenance course" for the failure. The trouble that oneself will only need to be able to solve is 10 yuan, looking for Samsung after-sales service center but usually ask for price by nearly sky thousand Yuan.

Obstacles to power-up become "common problems"

“The Samsung TV LA40R81B at home suddenly turned on very slowly in the last half month, and there was a scream for it. It took another hour for the first two days and it could not be opened recently.” Mr. Ding, the consumer, complained to the Times reporter that Many users on the Internet have noticed that Samsung TV is experiencing this failure, and there are graphic instructions on how to repair it, so it is up to you to try it yourself. "Home TV was purchased in 2008. It has already passed the warranty period. Many people on the Internet said that the cost of repairs is more than 900 yuan, or that they come to rely on their own scores," he said.

According to Mr. Ding’s statement, the reporter searched Baidu’s search for “slow start-up of LCD TVs” and other results. The result was the “Samsung LCD TVs boot slowly” and other complaint posts. The problems were mainly reflected in the “slow start-up speed” and “after-sales maintenance”. The price is expensive 'etc.

The reporter noticed that almost all of the problems were Samsung LA series televisions, involving 37-inch, 40-inch and 46-inch. Store sources told reporters that this series of television is the best-selling flagship of Samsung during the period from 2007 to 2009, and the sales volume is considerable. However, in recent years, there have been a few consumers who complained about the “slow boot, no boot” of the series models, and most of the products have passed the after-sales service period of “one-year warranty from Samsung”.

Even more interesting is that due to Samsung’s maintenance cost of RMB 890 or more, many consumers have been deterred. In response to this problem, even knowledgeable zealous consumers have repaired TV on their own and conspired to teach consumers how to deal with it. Obviously, "slow boot" has become the "common problem" of Samsung TV.

Capacitance was suspected of defective design "After-sales staff asks TV when to buy, I said in 2008 to buy, the other party will immediately know what is the fault." Many consumers questioned, slow boot, not boot is not Samsung TV The old problem? It should not be an accidental event. If there is a design flaw in Samsung's TV model, why would there be a large number of similar problems?

In this regard, industry sources told reporters that Samsung TV slow boot or even not boot, it should be TV logic board (also known as "power board") design is unreasonable, boot capacitor discrete heat film too close, resulting in capacitors easily burned, serious The entire power board may be burned, affecting normal boot use.

According to the “Tutorial” of the network transmission, after the rear cover of the problem television machine is opened, the two capacitors burned off can be seen. After the unloading and replacement of the two capacitors, the problem of slow booting is solved. There are also many users who stated that they have repaired their own television according to this law.

“Samsung’s slow-onset TV has long been heard, and the problem was particularly serious around 2010. At that time, many brands discovered the problem when they were doing competitive products (competitive brands) and they would be 'slow'. Easy to crash 'as its popularity to consumers.' A color TV manufacturer responsible person revealed to reporters, this is a Samsung TV design flaws in a batch, only to cause the capacitor is frequently burned.

He believes that "capacitors are burned. This has nothing to do with the consumer's use. If this problem occurs frequently, manufacturers must have the responsibility and obligation to solve the problem for consumers. Even if they do not make a public statement, they should provide maintenance for consumers free of charge. ."

The cost of maintenance was 35 to 5 yuan. However, the fact is that users not only did not enjoy any preferential treatment, but also experienced Samsung's after-sales service.

"The problem with TV is not terrible. What makes people chilling is Samsung's after-sale price." Miss Li said that her home TV usually takes more than one hour to boot, and after being contacted by Samsung Electronics, she was told "one year warranty period has passed." The door fee is 320 yuan, the travel fee is 30 yuan, and the replacement of the material fee is a total of 900 yuan. "And only one year after the repair, there will be additional money for the recurrence of the problem." For this charge, Miss Li said that she was totally unacceptable.

So, according to the network "tutorial" repair this failure to spend the geometry?

The reporter learned from many cases that consumers follow the online “repair course” to buy two capacitors and spend 10 yuan to get it done by themselves; even if another appliance repair personnel come in to help install, plus 30 yuan labor costs can.

The above-mentioned complainant, Mr. Ding, has only spent 30 yuan to fix the problem TV according to the online “tutorial”. In the relevant complaints, many consumers said after understanding the truth, the cost is only a few dollars, Samsung's asking price even up to nearly a hundred times after the sale? Address: "Samsung is too dark after sales."

According to reports, in accordance with state regulations, the warranty period for color TVs is one year and the key component is three years. However, this regulation also changed from 3 years after Samsung’s foreign flat screen TV screen protection was short-expected. Prior to this, Samsung TV's warranty period was 1 year.

As a result, TVs with "slow boot" problems have already exceeded the warranty period, so if you agree to repair, you will have to pay separately. However, the maintenance price of nearly one thousand yuan is difficult for consumers to bear.

This reporter learned that, compared with domestic brands, Samsung's representative of foreign home appliance brand after-sales service has always been its criticism, often exposed by consumers "high fees." A domestic brand after-sales service official told reporters that the domestic technology is becoming more and more mature, 90% of foreign brands of products are produced in the domestic assembly, but its after-sales maintenance costs are at least several times more expensive than domestic brands.

Similar problems are actually treated differently at home and abroad. In fact, the above-mentioned domestic Samsung LA series video has a problem of “slow boot, no boot”, and it is also common in foreign markets.

In February of this year, Samsung Electronics encountered a series of lawsuits filed by users in three U.S. states due to sudden power failures or failure to boot the TVs sold in the U.S. market from 2006 to 2008. The reason is: Some of the TV's capacitors that provide a stable power supply are aging too quickly and lose their normal function. In response to this incident, Samsung Electronics stated that it will provide free repairs to damaged consumers. If consumers have already repaired themselves, their expenses will be compensated by Samsung Electronics. In 2007, some Samsung LCD TV models included the LA40M81, LA46M81, LA32R81, and LA40R81, and six models with plasma TV models PS42Q91 and PS50Q91 were also sold in Australia.

Regarding the above-mentioned related incidents, Samsung Electronics stated at the time that “the products do not involve the Chinese market.” According to Samsung Electronics’ survey results, only about 1% of the products manufactured at the time had problems.

However, it is worth noting that the problems in the above-mentioned overseas “quality door” products, whether they are sales time, model number, or the cause of the malfunction, are similar to the issue of the “slow power-on, unbootable” problem the reporter interviewed. “Capacitors that provide a stable power supply are aging too quickly and lose their normal function” is also the main reason for failure.

Obviously, the above problems of Samsung's LA series televisions should be the "commonality" of its product design or quality. However, for this batch of general problems, Samsung has not only not publicly acknowledged, but also has problems with TVs in China. Distinguish the above foreign issues from television, and charge the profits in the name of maintenance.

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